Complaints Procedure – WeClaim4U
At WeClaim4U, we are committed to providing a high standard of service. However, if you are unhappy with any aspect of our service, we encourage you to let us know so we can resolve the issue promptly and fairly.
1. How to Make a Complaint
You can submit your complaint using any of the following methods:
By Phone:
0330 057 1009
By Email:
info@weclaim4u.co.uk
Online:
WeClaim4U website: https://weclaim4u.co.uk/
Please provide your full name, contact details, and a clear description of your complaint so we can assist you effectively.
2. Our Complaints Process
A) Acknowledgement
We aim to resolve complaints as quickly as possible. If your complaint can be resolved within 3 business days, we may not send a formal written acknowledgement, but we will confirm the resolution.
If your complaint requires further investigation, we will acknowledge your complaint within 5 business days, confirming that it has been received and is being reviewed.
B) Investigation
Your complaint will be handled by a member of our team who has the authority to investigate and resolve the matter fairly and independently.
Within 4 weeks, we will send you either:
A final response explaining our findings and decision, or
An update explaining why more time is required and when you can expect a final response.
C) Final Response
We aim to provide a final decision within 8 weeks of receiving your complaint. Our response will include:
The outcome of our investigation, and
Details of any resolution or compensation, where appropriate.
Where suitable, resolutions may include an explanation, apology, corrective action, or compensation.
3. Escalating Your Complaint
If you are not satisfied with our final response, you may refer your complaint to the:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 023 4567
Website: https://www.financial-ombudsman.org.uk
You must contact the Ombudsman within 6 months of receiving our final response.
4. Our Commitment
WeClaim4U takes all complaints seriously and uses feedback to improve our services and customer experience.